Refund policy

Return & Refund Policy

Last updated: May 26, 2025

At Canvastry, we specialize in custom-printed, made-to-order goods designed for artists, retailers, and small businesses. Because our products are custom made, we have a return policy tailored to protect the integrity of your orders and support your satisfaction.

 

 

Sample Orders

Orders of 1 to 4 units per product are considered sample orders and may be returned for a refund if unused and in original condition. Returns must be requested within 14 days of delivery.

Orders over 4 units per product are final sale.
 We strongly recommend ordering samples first to evaluate print quality before placing a larger order.

 

 

Printing & Product Quality Issues

If your order arrives with one of the following issues, we’ll provide a free reprint or store credit:

  • Incorrect design printed

  • Missing ink or printing defects

  • Striping or significant quality control issues

Not Covered:

  • Dissatisfaction with print method, color tone, or style (e.g., DTG vs. screen print).

  • Minor variations in color or print texture.

  • Minor variations in hemmed products

Reprints follow our standard production timelines.

 

 

Shipping Issues (Lost, Late, or Damaged Packages)

Once a package is scanned by the shipping carrier, it is out of our control. We cannot offer refunds for lost, delayed, or missing packages.

We are happy to:

  • Help file a claim with the shipping carrier

  • Or you may file the claim directly for faster resolution

Most packages are insured up to $200, but reimbursement is at the carrier’s discretion.

If your package is damaged:

  • Take photos of the box and contents

  • Keep all items and packaging until the claim is resolved

We can file the claim on your behalf, but we cannot issue refunds until the claim is approved by the carrier.

As a courtesy, we offer 25% off an exact reorder of the same items in a shipping mishap. This reorder is final sale. If the original package is eventually delivered, we are not able to refund that order.

 

 

General Return Terms

  • All sales are final on custom-printed items, except sample returns or confirmed quality issues

  • Items must be returned unused and with all original packaging

  • Return requests must be submitted within 14 days of delivery

  • Once approved, items must be returned within 7 days


 

 

Return Address

Canvastry
Attn: Returns
711 Main St
Nashville TN 37206

Include your order number inside the package.
 Use a trackable shipping service, as we are not responsible for lost return shipments.

 

 

International Orders

  • Shipping issues may take longer to resolve

  • Customs duties and import taxes are non-refundable

  • Customers are responsible for return shipping on international orders

 

 

Partial Returns

If your order includes both sample-eligible and non-refundable items, only the sample portion may be returned. All other items are final sale.

 

 

Order Cancellations

Orders may be canceled within 24 hours of placement.
 After that, production begins and cancellation is no longer possible.

 

 

Return & Refund Processing Time

  • Once your return is received and inspected, we’ll notify you within 2–3 business days

  • Approved refunds will be processed to your original payment method

 

 

Policy Updates

CanvastryWholesale.com reserves the right to:

  • Refuse returns that do not meet the conditions above

  • Update or modify this policy at any time without prior notice

Policy last updated: May 26, 2025

 

 

Questions?

📧 Email us at orders@canvastry.com
 We’re here to support your business and ensure your order is fulfilled with care.